What size stove do I need?

Measure the size of the room the stove is being installed in. Multiply those measurements and divide by 14 to calculate the KW heat required. 
For example: (6m Length x 6m Width x 2m Height) / 14 = 5.4 KW. A Chesney Salisbury 5WS MK3 would heat up this room nicely. 
If you’re unsure, speak to a member of the team and they’ll be happy to guide you to the right stoves..

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How do I place an order for a stove?

Please submit an enquiry and include the stove you would like to order. If you’re not sure which stove then we can certainly help you narrow it down based on your requirements. We can then discuss with you the delivery cost and when would be best for your stove to be delivered.

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Can I delay or change my order or delivery date?

If you wish to make changes to an order, please contact us as soon as possible.

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What if something arrives damaged or is faulty?

We take every care to ensure your items arrive with you in perfect condition. However, in the unlikely event there is a problem, please contact us at sales@snug-stoves.com to report any damage or faulty items, using your order number as reference. Any report of damage must be accompanied with photographic evidence.

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It is your responsibility to check all items upon delivery and report any discrepancies to us within 24 hours from the date of delivery.

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How do I know if I have ordered the right items?

We advise checking the items you would like to purchase with your installer to make sure they confirm your order is suitable.

For product or technical related queries please contact us and we would be more than happy to help.

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Do you install the stoves?

We work closely with a local installer who would be happy provide you with a quote for installation.

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What Stove maintenance is required?

It is recommended to have your stove swept annually. If you’re in a thatched house, your insurance may require more regular sweeps. 

Each stove may vary on what it needs over time. Common issues due to wear and tear over time include: firebricks cracking, the rope around the door being worn out, hinges squeaking and sticking. These are all normal and expected to happen over time, your chimney sweep will be able to identify and advise when you need to replace anything.

We have a recommended chimney sweep for the local Oxford and Chiltern area who we trust to look after your stoves and look out for any issues.

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When will my order arrive?

We will email you to arrange a suitable delivery date.

Some of our products are made just for you and may take time before they are ready to be delivered. We work with various approved suppliers, who help us offer you a wider range of products. 

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If you have any other questions, please contact us:

E-mail: sales@snug-stoves.com